by Moyra Van de Velde | Apr 28, 2022
Q8 In 2014, despite its strong market position, IDS Europe, part of today’s Global Cards Business within Q8, was facing declining profits and unit margins were under pressure. To restore profitable growth, IDS aimed to increase customer value by optimizing processes...
by Moyra Van de Velde | Apr 28, 2022
Toyota Toyota Australia had been the undeniable market leader for decades. With a solid market share of 20% and customer loyalty rates as high as 65% on some models like the Toyota Hilux, it is a very solid performer in the car distribution and retail industry. Things...
by Moyra Van de Velde | Apr 28, 2022
Carglass Due to current market conditions, Carglass experienced a downturn in business in windscreen repair and replacement so it decided to extend its successful marketing formula to bodywork. But two years after acquiring bodywork specialist CARE, the desired...
by Moyra Van de Velde | Apr 28, 2022
Raet “We were on the threshold of big changes on the software development and IT Operations front, and also wanted to further optimize our BPO services,” the former CEO of Raet recalls. Members of his staff suggested contacting Nova Reperta, which had guided the BPO...
by Moyra Van de Velde | Apr 20, 2022
ING Lease As part of a larger banking group that pursues the ambition to become a digital bank, ING Lease Belgium had to shift gear in its operations department, which was facing capacity constraints. More volume How can we handle more volume with the same number of...
