“We were on the threshold of big changes on the software development and IT Operations front, and also wanted to further optimize our BPO services,” the former CEO of Raet recalls. Members of his staff suggested contacting Nova Reperta, which had guided the BPO Division of Raet through a successful initial operational excellence programme in 2011-2012. “Nova Reperta was immediately committed 100%.”
Failure demand in software development
How can we reduce the time spent on software bugs, errors and outages – and spend more time on value-added activities?
Way of working and mindset
How can we build an agile organization that delights both clients and employees?
Capacity management in BP
How can we achieve optimal productivity in services by making smart and optimal use of available resources & skills?